trial, billing& your data

• The free trial
• Subscribing
• Managing your subscription
• When a trial or subscription ends
• Your data

The free trial#

• Every new workspace gets 7 days free with every app switched on. No payment card is needed.
• The banner at the top of the app counts down the days left.
• Invite your whole team during the trial. Nothing is limited.

Subscribing#

1. Open Billing (owners and anyone with Billing permission).
2. Press Subscribe now. You're taken to Stripe's secure checkout to enter your card. Simbako ERP never sees or stores your full card number.
3. Your subscription covers the active users in your workspace when you subscribe. Deactivated users don't count.
4. When payment succeeds, the trial banner disappears and Billing shows your plan as active.

Managing your subscription#

Billing → Manage billing & invoices opens Stripe's customer portal, where you can update your card, download invoices and receipts, and cancel.

If a renewal payment fails, your workspace keeps working while Stripe retries, and a banner asks you to update your payment method.

When a trial or subscription ends#

If the trial ends without a subscription, or a subscription is cancelled or stays unpaid:

• Members can still sign in, manage their own security, and subscribe.
• All apps, the API and your public company website pause.
• Your data is kept. Subscribe again and everything is exactly where you left it.

Your data#

• Your records belong to you. See our Terms of Service and Privacy Policy for the details.
• Workspaces are isolated from each other; nobody outside your workspace can access your records.
• To export data, use the CSV export in Spreadsheets, the read API for contacts, products and invoices, or contact us.
• To have your workspace and its data deleted, contact us from the owner's email address. We'll confirm the request before anything is removed, because deletion can't be undone.